Engineering Leadership

Manager - Professional Services * LEXICON (2021 - 2022)

Led the Professional Services operations function supporting 100+ consultants delivering software across multiple client environments.

Designed and evolved organisational structures, role definitions and internal operating systems.
Scaled the organisation from 78 to 137 people during a period of sustained growth.
Established clearer performance expectations and feedback mechanisms.
Coached consultants and emerging leaders on delivery, professional development and client engagement.
Oversaw hiring, workforce planning and difficult performance conversations where required.
Balanced commercial delivery pressure with long-term organisational health.

This role deepened my understanding of how engineering organisations scale — and where fragility appears if systems are not designed intentionally.

Principal Consultant @ ThoughtWorks (2008 - 2018)

Worked with executives and senior leaders across banking, telecommunications, retail and government sectors on long-term change initiatives in technology and operations.

Led multi-disciplinary delivery teams on complex software programs.
Partnered with CIOs and senior stakeholders on organisational design and delivery performance.
Managed client relationships across small advisory engagements and large-scale transformations.
Provided performance feedback and mentorship to team members across engagements.
Opened and led the Perth office (2010–2012), establishing local client relationships and building delivery capability.

This period shaped my approach to leadership — particularly around aligning delivery systems with strategy and measuring performance beyond activity.

Integration Program Manager / Engineer @ tyro (2007 - 2008)

Led a multi-vendor integration program involving 30+ partners integrating with Tyro’s EFTPOS platform.

Coordinated engineering, commercial and partner stakeholders.
Balanced pre-sales commitments with delivery feasibility.
Worked closely with engineering to develop a scalable, reusable integration model.
Managed risk and sequencing across distributed external dependencies.

Operating in a payments environment reinforced the importance of reliability, clarity of ownership and disciplined execution.

Team Lead @ SSFS -> Aware Super (2004 - 2005)

Led and mentored a development team.
Prioritised and coordinated delivery work.
Partnered with project managers on performance and delivery issues.
Recruited and managed contractors.
Interviewed and onboarded new developers.

This was my first formal leadership role and marked the shift from individual contributor to accountable team lead.

Team Lead @ Ajilon -> Modis (2001 - 2004)

Led engineering teams building a system to track iron ore movements across multiple BHP mine sites.
Coordinated technical architecture decisions.
Ensured delivery milestones were met.
Coached team members in enterprise Java development.
Balanced client expectations with technical constraints.

Team Leader - Records Management @ bankwest (1991 - 1992)

Early leadership role managing a team responsible for reconstructing historical banking records.
Coordinated workload allocation.
Provided coaching and feedback.
Developed early instincts around accountability and service reliability.